Return Policy

We have a generous return policy because we want to stand by our products and make you feel confident that you will be looked after if anything goes wrong and keep you as a customer long term. 

Returns

We will accept any product returned for up to 90 days from the date you received your item, for any reason whatsoever.

How to Initiate a Return

To process a return, please email us at hello@holygrounding.com.au with your order number. 

Return Shipping

We will pay for the return freight cost. We will send you a prepaid freight label and provide you with the return instructions.

Refunds

Once we receive your return, we will notify you by email. Your refund will be processed promptly to your original payment method, within 1-2 business days.

Exchanges

If you received a faulty or damaged item, we will replace it at no extra cost. Please contact us at hello@holygrounding.com.au.

Questions?

If you have any questions, please contact us at hello@holygrounding.com.au.