Privacy Policy

Last updated: September 2026

At Holy Grounding, we are committed to protecting your personal information and your right to privacy. This policy outlines how we collect, use, and safeguard your data in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, phone number, and shipping/billing address when you place an order
  • Payment information (processed securely via our payment provider — we do not store card details)
  • Account login details if you create a customer account
  • Communications you send us (e.g. enquiry emails)

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages viewed, and referring URLs via cookies and analytics tools.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and provide customer support
  • Send marketing communications (only with your consent — you can unsubscribe at any time)
  • Improve our website and shopping experience
  • Comply with legal obligations

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who assist us in operating our store, including:

  • Shopify (our e-commerce platform)
  • Payment processors (e.g. Stripe, PayPal)
  • Shipping carriers
  • Email marketing platforms (e.g. Klaviyo)

These parties are required to keep your information confidential and use it only for the services they provide to us.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at hello@holygrounding.com.au.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

For any privacy-related questions or concerns, please contact us at hello@holygrounding.com.au.